RETURN & REFUND POLICY
Last Updated: September 2026
At Zahir X Batin, we want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions under which products purchased through zahirxbatin.com may be returned, exchanged, or refunded.
This policy applies to purchases made through our online store and is intended to comply with applicable Québec and Canadian consumer-protection legislation, including the Consumer Protection Act (Québec).
1. Returns for Change of Mind
For eligible regular-priced products, Zahir X Batin accepts returns within 30 days of the date you receive your order, provided that the following conditions are met:
The product is unused and unworn.
The product has not been washed, altered, damaged, stained, or otherwise modified.
The original tags and labels remain attached, where applicable.
The product is returned in its original condition and, where reasonably applicable, its original packaging.
Proof of purchase is provided.
Products that do not meet these conditions may be refused for a discretionary return.
A return under this section is a voluntary return offered by Zahir X Batin and does not limit any rights you may have under applicable law.
2. Final Sale and Non-Returnable Products
Unless otherwise required by law, the following products are not eligible for return due to change of mind:
Customized or personalized products made specifically for the customer;
Products that have been altered or modified at the customer’s request;
Products that have been worn, washed, damaged, stained, or otherwise used;
Gift cards;
Digital products or downloadable content, where applicable;
Products clearly identified as Final Sale at the time of purchase.
These exclusions do not apply where the product is defective, does not conform to the contract or description, or where another statutory right applies.
3. Defective, Damaged, or Incorrect Products
If you receive a product that is defective, damaged during delivery, materially different from the product ordered, or does not conform to its description, please contact us as soon as reasonably possible.
Please provide:
Your order number;
A description of the problem; and
Photographs of the product and packaging, where appropriate.
We will review the issue and, where applicable, provide an appropriate remedy, which may include repair, replacement, exchange, or refund, in accordance with your rights under applicable law.
Products purchased from Zahir X Batin are covered by Québec’s legal warranties. These warranties may apply where a product cannot serve its intended purpose, does not have a reasonable useful life considering the circumstances, contains a hidden defect, or does not conform to the description or representations made at the time of purchase.
Nothing in this policy limits or excludes any legal warranty or other consumer right that cannot lawfully be excluded.
4. How to Request a Return
To request a return, please contact us at:
Email: info@zahirxbatin.com
Please include:
Subject: Return Request — [Order Number]
In your message, provide:
Full name;
Order number;
Product(s) you wish to return;
Reason for the return; and
Photographs, if the product is damaged or defective.
Do not send a product back before receiving return instructions from Zahir X Batin.
5. Return Shipping Costs
For a voluntary return due to a change of mind, incorrect size, or similar reason that is not caused by a defect or error on our part, the customer is responsible for the reasonable cost of returning the product to Zahir X Batin.
We recommend using a shipping method that provides tracking and proof of delivery. Zahir X Batin is not responsible for products lost in transit when the customer arranges the return shipment.
Where a return is required because the product is defective, incorrect, damaged, or because applicable law requires the merchant to assume the reasonable costs of return, Zahir X Batin will assume the applicable reasonable return costs.
6. Refunds
Once an eligible return has been received and inspected, we will confirm whether the return is accepted.
Approved refunds will normally be issued to the original payment method.
We will process an approved voluntary return refund within a reasonable period after receiving and approving the returned product.
Where Québec law requires a refund within a specific period, the applicable statutory deadline will apply.
Depending on your financial institution, additional processing time may be required before the refund appears on your account.
7. Exchanges
If you would like to exchange an eligible product for another size or available product, please contact us before returning the item.
Exchanges are subject to product availability.
If the requested replacement is unavailable, we may provide a refund or another appropriate remedy, subject to the circumstances and applicable law.
8. Sale and Promotional Items
Products purchased during a sale or promotional period may be eligible for return under the same conditions described in this policy unless the product was clearly identified as Final Sale before the purchase.
A promotional discount does not, by itself, remove rights provided by Québec consumer-protection legislation.
9. Customized and Personalized Products
Because customized and personalized products are created specifically according to a customer’s instructions, they are generally not eligible for return due to a change of mind, sizing preference, or other reason unrelated to a defect.
However, this exclusion does not apply where the customized product is defective, incorrect, does not conform to the agreed specifications, or where applicable law provides another remedy.
10. Statutory Cancellation Rights for Online Purchases
This Return & Refund Policy does not limit the cancellation rights that may be available to consumers under Québec’s Consumer Protection Act in connection with distance contracts.
For example, Québec law provides consumers with certain cancellation rights where a merchant fails to comply with specific disclosure, contract, delivery, or other legal requirements.
Where a statutory cancellation right applies, the applicable legal requirements and deadlines will prevail over this policy.
11. Legal Warranties
Nothing in this policy limits the legal warranties applicable to products sold in Québec.
The legal warranties provided by Québec law may require a merchant to provide an appropriate remedy where a product is defective, does not serve its intended purpose, does not have a reasonable useful life, contains a hidden defect, or does not conform to the description or representations made by the merchant.
These rights apply independently of any voluntary return policy offered by Zahir X Batin.
12. Abuse of the Return Policy
Zahir X Batin reserves the right to investigate unusual or potentially fraudulent return activity.
However, nothing in this section limits a consumer’s rights under applicable Québec or Canadian law.
13. Contact Us
If you have any questions about a return, exchange, refund, or defective product, please contact us:
Zahir X Batin
Email: info@zahirxbatin.com
Website: zahirxbatin.com
We will make reasonable efforts to respond to return requests promptly and fairly.
14. Applicable Law
This policy is governed by the laws applicable in the Province of Québec and the applicable laws of Canada.
If any provision of this policy is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Zahir X Batin reserves the right to update this policy from time to time. The version in effect at the time of purchase will apply to that purchase, subject to any rights provided by applicable law.